The Braun Industries Service Department purpose statement is:
“We exist as a service group to help our customers, and anyone whose job it is to help our customers, in getting the highest level of service and value from their Braun ambulances.”
To deliver on this commitment, we employ knowledgeable technicians in our in-house Service Department that are well rounded with a wide range of specialties including welding, electrical troubleshooting and repair, fabrication and finish work. We also educate our dealers and direct customers who perform their own maintenance and repairs through various training opportunities. We hold an annual service instruction course to educate them on the latest techniques to skillfully work on their Braun ambulance models. This includes a detailed course on the MasterTech IV™ function/operation and troubleshooting. We also provide information on general troubleshooting and repair and hold vendor supported seminars. By taking dealers and customer maintenance crews on plant tours, we engage in an open conversation. Through question and answer sessions, we ensure anything that isn’t taught in our formal training is covered for a comprehensive understanding of maintaining your Braun ambulances.
Our factory Service Department is now conveniently located across the street from our Corporate Offices and Manufacturing Plant inside our new Service Facility. With multiple large service bays, this 49,500 square foot facility has allowed us to significantly increase our service offerings to include ambulance remounts and accident repairs. With a finished office area and break room for staff, Service Department employees move between both buildings on the Braun Campus to better serve our customers.
Inside the Service Facility, the production area includes:
2 Paint Booths
Metal Fabrication Equipment
Stock Room Area
Service Department hours vary from our production plant’s schedule. We offer convenient call center hours from 6:00 am to 4:30 PM EST for parts or technical assistance. You may also contact us 24/7 through our online request form.
The Braun ambulance Service Department and our Service Center Partners are able to provide any and all possible repairs for your emergency vehicle, including complete remount services.
Electrical Repair & Updating
Interior and Exterior Cosmetic Work
We also offer minor chassis repair with the ability to sublet major chassis work as part of a complete ambulance repair.