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Department:
IT
Role Profile & Pay Grade:
Non-Exempt,
Location:
Van Wert, Ohio
We make life better, one relationship
and one vehicle at a time.
To be the partner of choice, dedicated to
safety and innovation, delivering an exceptional
customer experience through empowered employees.
Summary of Responsibilities
Reporting to the Head of Information Systems and a full member of the IT Shared Services team, the Information Systems Business Analyst carries out the investigation, analysis, design, configuration, testing and problem-solving activities entrusted to him/her as part of the support and evolution of the company’s business systems.
Summary of Activities
| Responsibilities | Activities |
| Develop and implement solutions to improve business efficiency and productivity through information systems | |
| Supervise data changes | |
| Bridging the gap between business processes and information systems | |
| Be able to design or develop value-added solutions or tools for the organization | |
| Monitor system performance, alerts and warnings, and follow up as required | |
| Collaborate with users and participate in change management | |
| Support the rest of the IT team in their tasks and projects | |
| Provide and participate in user training | |
| Support users of business applications supported by the Information Systems (IS) team | |
| Follow-up and resolve system-related application problems, and inform users of causes, solutions and/or changes in system functionality, as required | |
| Keep abreast of business processes | |
| Identify business opportunities and operational improvements in order to design information systems and provide solutions | |
| Keep information system documentation up to date |
Technical Skills/Competencies (Technical Knowledge, Education and Experience)
Personality Traits / Core Skills
Essential Functions/Physical Requirements
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