Job
Title:  Customer Care Technician – Service

Department

Service
– 1110

Role Profile & Pay Grade

Braun
PG VII

Reports to 

Remount
Team Leader, Remount Manager

Location 

Van
Wert, Ohio

Travel

Varies

Organization

Braun

Responsibilities

Activities

Approx. %

Measure of success (Key indicator)

Review and interpret service
orders

Warranty repairs and customer change request

5%

Successfully interpret the required work and perform
it accurately, efficiently, and effectively

Perform all needed Service work

Fabrication, welding, bodywork, paint, vehicle
prep, vehicle assembly, cabinet assembly, electrical installation, electrical
troubleshooting, general box repairs, trim work, cleaning and inspection,
inhouse and remotely

95%

perform all required work accurately, efficiently,
and effectively

Perform all service-related repair tasks

Speciality skill function

As needed

Performed as needed

Communicate with customers

Delivery and pick up
of service vehicles; communicating with Field Techs to assist with performing
repairs.

Approximately up to 10%

Provide assistance as
needed

Travel

When necessary
travel to a customer’s location to perform repairs.

Approximately up to 25%

When needed

Technical Skills/Competencies (technical
knowledge, education and experience)

High School diploma or
equivalent

Technical
aptitude; understanding of vehicles, electrical systems and mechanical
devices

Completion of EVT/ASE Certification

Personality
Traits / Core Skills

Strong verbal and communication skills

Basic
computer skills with the ability to learn additional systems

Keep
area clean and orderly

Essential
Functions/Physical Requirements

Complete all work as
detailed in the summary of responsibilities of this position profile at
acceptable productivity and quality levels

Demonstrate all technical
skills/competencies and core skills as referenced in this job specification
at acceptable productivity and quality levels

Demonstrate exceptional and reliable attendance

Maintain any required licenses and/or certifications

Operate all job-related equipment or machines at
acceptable safety, productivity and quality levels

Successfully
pass a post offer drug test, as well as random, reasonable suspicion and
post-accident drug and alcohol test thereafter

Ability to lift and move up to 100 pounds with
assistance, regularly require walking, talk and hear, reach with hands and
arms, stand, crouch and kneel; frequently required to use hand to finger
dexterity in order to handle objects, tools, and/or controls; occasionally
required to stoop or crawl

Pass a Motor Vehicle Report (MVR) prior to
employment and annually thereafter, as needed;  1. No more than two moving violations in
past three years

2.  No
violations involving controlled substance

Assist in other areas as dictated by work volume