PART OF DELIVERING AN EXCEPTIONAL CUSTOMER EXPERIENCE
IS PROVIDING FIRST-CLASS SERVICE AFTER THE SALE
The Braun Industries Service Department purpose statement is: “We exist as a service group to help our customers, and anyone whose job it is to help our customers, in getting the highest level of service and value from their Braun ambulances.”
To deliver on this commitment, we employ knowledgeable technicians in our in-house Service Department that are well rounded with a wide range of specialties including welding, electrical troubleshooting and repair, fabrication and finish work. We also educate our dealers and direct customers who perform their own maintenance and repairs through various training opportunities. We hold service instruction courses to educate them on the latest techniques to skillfully work on their Braun ambulance models. This includes a detailed course on the MasterTech IV™ function/operation and troubleshooting. We also provide information on general troubleshooting and repair and hold vendor supported seminars. By taking dealers and customer maintenance crews on plant tours, we engage in an open conversation. Through question and answer sessions, we ensure anything that isn’t taught in our formal training is covered for a comprehensive understanding of maintaining your Braun ambulances.
Service Department hours vary from our production plant’s schedule. We offer convenient call center hours from 6:00 am to 4:30 PM EST for parts or technical assistance; you can reach us by calling 877-344-9990 and selecting the SERVICE option. You may also contact us 24/7 through our online request form.
- Body Work
- Accident Repair
- Electrical Repair & Updating
- Interior and Exterior Cosmetic Work
We also offer minor chassis repair with the ability to sublet major chassis work as part of a complete ambulance repair.
OUR STATE-OF-THE-ART AMBULANCE SERVICE FACILITY
Our factory Service Department is conveniently located across the street from our Corporate Offices and Manufacturing Plant inside our new Service Facility. With multiple large service bays, this 49,500 square foot facility has allowed us to significantly increase our service offerings to include ambulance remounts and accident repairs. With a finished office area and break room for staff, Service Department employees move between both buildings on the Braun Campus to best serve our customers.
Inside the Service Facility, the production area features:
- 2 Paint Booths
- Sanding Room
- Vehicle Lifts
- Metal Fabrication Equipment
- Electrical Workshop
- Stock Room Area
SERVICE RESOURCES FOR AMBULANCES & COVID-19
We have added a new page on our website to assist departments/organization with best practices and suggestions for ambulance decontamination. As the COVID-19 pandemic continues to evolve, we will update this page with the latest information and protocols. We encourage you to stop back often. Thank you!