Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

HAVE AN AMBULANCE MAINTENANCE / SERVICE QUESTION?

Service after the sale is a critical part of owning and maintaining an ambulance. The Service Department at Braun stands behind the company’s mission of providing exceptional customer service as the premier ambulance manufacturer. As such, we’ve put together a list of the most frequently asked questions we get.

Don’t see an FAQ that’s helpful? Pick up the phone. We encourage you to first reach out to the service contact at your local dealership; find out who that is on our dealer locator map. However, you can also contact our Service Department direct at 877-647-9005 from 6:00 am to 4:30 pm EST Monday through Friday. We can help you with questions on parts, warranty, and technical support.

CONTACT/TRUCK RELATED FAQS

Contact the service contact/department at your dealership. If your service contact needs additional assistance or resources, they will reach out to us. To find your dealer’s contact information, please visit the Locate a Dealer page on our site.

You can determine your local dealer using the Locate a Dealer map on our site.

Before calling into a Braun Service Center, please have your unit’s 4-digit Braun truck number. This allows us to access your ambulance’s complete history. Having a detailed description of your ambulance’s current issue(s) can also help expedite the resolution and get your ambulance back on the road quickly.

Your ambulance truck number is in multiple places on your ambulance. There is a sticker on the driver’s door jamb, a tag at the top of the left rear entry door jamb, and on an aluminum plate in the O2 compartment.

Before calling into a Braun Service Center, please have your unit’s 4-digit Braun truck number. This allows us to access your ambulance’s complete history. Having a detailed description of your ambulance’s current issue(s) can also help expedite the resolution and get your ambulance back on the road quickly.

GENERAL SERVICE RELATED FAQS

We schedule service on a first-call, first-in basis. If a truck is on-site and the work has been authorized, it’s possible that it may get serviced sooner. However, our scheduled date is normally pretty firm.

Quote return times can vary. The current quote volume and the size of the job can influence how long it takes for a quote to be completed.

On average, it takes about two weeks to get a transport scheduled after work has been approved.

Due to Braun’s high-quality design and construction, all Braun boxes are remountable. We offer factory remounts as part of our value proposition. Your dealer can assist you with your remount process.

We are currently in the process of updating our next ambulance technician training course. Please stay tuned to our website and social media for an updated course schedule; the next event will be held in Fall 2019. 

AMBULANCE PART RELATED FAQS

All ambulance parts are sold and distributed through our dealer network. To find out who your dealer is, visit Locate A Dealer map. 

We are in the process of developing a catalog and populating it with our top-selling ambulance parts. We will make an announcement when it is available for use.

For details on stock order programs, please contact our parts department by email or give us a call.

Of course we can! Give us a call at 877-647-9005 and select 2 for parts or email us. We can also help you identify resources that can help in the future.

For ambulance parts orders, please email us or give us a call 877-647-9005 and select 2 for parts and we can provide tracking information. Please note that dropship orders may not have tracking information readily available.

While you cannot directly purchase Demers ambulance parts from us, we are more than happy to help you get in contact with Demers!

WARRANTY RELATED FAQS

Using your 4-digit ambulance truck number and a description of the concern, we can certainly find out! We can also provide you a copy of the relative warranty for future referenc

Warranty repairs must be performed by a Braun authorized dealer or someone that is qualified and pre-authorized by Braun directly. Our objective is to have qualified professionals working on our ambulance trucks, with full-support from the Braun Service Team.

Yes! Contact your dealer to fill out the required form and submit a fee for the transfer. 

PRODUCT RELATED FAQS

New ambulances come with a thumb drive that contains all your prints and paperwork. If you’re having trouble accessing the information on the thumb drive, please contact us at 877-647-9005 and select 2 for technical support.

That information can be found on the sticker that is in the driver’s door jamb.

This information can also be found on the sticker in the driver’s door jamb, as well as on the OEM or Braun sticker.

Frequent GFCI trips, or “nuisance trips,” are usually caused by a few things:

  • Make sure that users are not pulling the plug if you have an auto-eject system
  • Check that the shore power plug is in good condition and that all connections are tight
  • Check to see if your input power is GFCI-protected. This could conflict with the GFCI in the ambulance.

Your ambulance has a 5-15-minute timer that is built into the electrical system, which keeps the electrical system on even after the key is shut off. The condenser fan is tied into this electrical system.

You can turn on the override switch to disable the LiquidSpring system. You can use this when you don’t want the unit to bounce up and down, like when you’re stocking it.

Your unit may or may not feature an electric shut off valve. If it does have an electric shut off valve, confirm that it’s in the “off” position. If it does not, then you will need to shut it off at the tank when not in use.